All services Service · AI Solutions & Automation

Put AI where the manual work actually is.

Most of the real value in AI today is unglamorous — reading documents, drafting the first version, answering the same question for the hundredth time. We build those features into products that already exist and already have users, then measure whether anyone actually saved time.

Inside your appfeatures ship into the product you already run
Training opt-outset on every provider account we configure
Human approvesnothing writes or sends without a person confirming
Your own keysmodel spend billed direct, capped, never marked up
Overview

AI that earns its place in the product

We are a product studio first, and nearly all of our AI work sits inside something we already build and maintain — a Laravel API, a Next.js dashboard, a React Native app. That matters. The value is not in the model; it is in the data, the permissions and the workflow already sitting in your database, and in putting the output on a screen someone opens every morning anyway.

So we start narrow. One workflow, your real records, and a small set of test cases that says plainly whether the output is good enough. If a database query, a rules engine or a better-designed form beats a model, we will tell you — it is cheaper to run, easier to explain to your auditors, and it does not quietly change behaviour when a provider ships a new version.

  • Embedded, not bolted onShips inside the product you already run
  • Grounded answersCited back to your own documents
  • Human in the loopPeople approve anything that writes or pays
  • Costs visible from day oneUsage metered, capped and reported
What's included

What you get with AI & Automation.

01

LLM features inside your existing product

Summaries, drafts, classification, tagging and natural-language search added to the screens your users already know. We put them behind feature flags, so a feature can be switched off for one customer or everyone without waiting on a release.

02

Chatbots that stay on topic

Support, onboarding and internal help assistants grounded in your own content rather than the open internet, with a clear escalation path to a human and a full transcript you can audit afterwards.

03

RAG and document search

Ingestion, chunking, embeddings and retrieval across your PDFs, course notes, policies and contracts, so staff can ask a question in plain English and get an answer with a link to the exact source page.

04

Document and data extraction

Invoices, bills of lading, purchase orders and scanned forms turned into structured records with a review step before anything posts. This is where our freight work benefits most — far fewer keystrokes per shipment file.

05

Workflow automation

Queued jobs, scheduled tasks, routing rules, approvals and integrations that move work between systems without anyone re-typing it. Often the biggest single win on a project, and often no model is needed at all.

06

Evaluation, guardrails and cost control

A test set built from your real cases, versioned prompts, rate limits, spend caps, fallbacks for when a provider is slow, and logging of every call. You can see what it costs and whether quality moved.

How we work

From first call to live.

01

Find the expensive step

We sit with the people doing the work and map the workflow as it really runs, not as the SOP describes it. You get a written scope naming the one or two steps worth automating, and a rough monthly running cost before anyone writes code.

02

Prototype on your data

A short spike against your real records, with a set of cases you would call right or wrong. It answers one question — is this good enough to show a user? — and gives you a genuine stop point before the build budget is committed.

03

Build it into the product

Our engineers build the feature into the existing codebase with the same review and release process as everything else, and both our QA engineers test it. Permissions, edge cases, retries and a sensible fallback when the model is unavailable all get handled here.

04

Measure, tune, hand over

Usage and cost dashboards, logs you can inspect, and prompts and configuration kept in your repository so your own team can change them. Then a walkthrough with whoever will own it, and written notes on what to watch.

Tools we use

The stack behind the work.

LaravelPHP 8Node.jsTypeScriptReactNext.jsReact NativeMySQLDockerAWSDigitalOceanspatie packages
Questions

Things clients ask us.

Where does our data actually go, and could it end up training a public model?
Requests go to the provider you approve, through an API account in your organisation's own name with training and retention switched off. Business API tiers are contractually excluded from training in a way consumer chat apps are not, which is exactly why we stop staff pasting records into a browser tab instead. We redact or tokenise names, ID numbers and payment details before the call whenever the task does not need them, and log every request so an audit is possible later. If your rules say nothing may leave your infrastructure at all, that is doable with a self-hosted open-weight model — it will be slower and less capable, and we would rather tell you that now than after you have paid for it.
What happens when the model gets something wrong?
It will get things wrong, so we design as though it already has. Anything that writes to your database, sends a message or moves money is proposed by the model and confirmed by a person or a rule — one click to approve, never a re-type. Retrieval answers are cited back to the source document, so a wrong answer is visible in seconds rather than trusted for a month. We also keep a set of your real cases with known-correct answers, which means accuracy drifting after a provider updates a model shows up as a failing test rather than a customer complaint.
What will this cost us to run each month once it is live?
Cheaper than most people expect for text, dearer than most expect for images and long scanned documents. A support assistant handling a few thousand messages a month usually sits in the tens of dollars of model spend; extracting data from hundreds of scanned pages a day is where the bill becomes a real line item, and we model that during the prototype so you see the figure before committing. Usage runs on your own provider account with per-feature metering and a hard spend cap, so a runaway loop stops instead of quietly billing you. Hosting and any support retainer are quoted separately — we do not bundle them into a single vague AI fee.
Do we need to train our own model?
Almost certainly not. Nearly every business problem we are asked to solve is a retrieval and prompting problem: the answer already exists in your documents and your database, and the work is getting the right context in front of a general model. Fine-tuning earns its place in narrow, high-volume tasks with a fixed output format, and even then we try prompting and retrieval first, because a fine-tune has to be redone every time the base model moves on. Training a model from scratch is a research budget, not a software budget — if someone is selling you one for a business workflow, ask what it does that a well-built prompt cannot.
How does AI fit into software we already have?
That is the usual case for us — a Laravel job, an API endpoint, a panel on a screen your team already opens every morning, rather than a separate AI tool nobody remembers to log into. The model call sits behind one small interface in your repository, so changing provider or model later is a config change and a re-run of the test set. The hard part is rarely the model; it is permissions, making certain the assistant cannot surface a record the person asking is not allowed to see, which we enforce with the same access rules as the rest of the application. Where your existing code is old or undocumented, expect a week or two of reading it before we touch anything.

Got a pile of documents someone reads by hand?

Describe the task and roughly how often it happens. You'll get a straight answer on whether a model genuinely helps, what it would cost to run each month, and which parts a plain rule would handle for nothing.