Most CRM trouble isn't the CRM. It's sales working in one tool, finance in another, and support guessing. We set up Salesforce, Zoho or Bitrix24 to match how your team actually sells, then wire it into the systems you already run.
A CRM only earns its licence fee when it reflects how the business actually works. So we start with the process rather than the platform: who owns a lead, what happens the moment it becomes a deal, where finance picks it up, and which of those steps is currently held together by a spreadsheet and somebody's memory. Only then do we configure Salesforce, Zoho or Bitrix24 around it.
The hard part is rarely the CRM itself — it's everything the CRM needs to talk to. We build and run production systems in Laravel, Node, React and React Native for clients in Kuwait, Pakistan and the USA, and we own a freight ERP, Cargonio, with its own invoicing and double-entry accounting. So when your CRM has to sync with a billing system, an ERP, a booking flow or your website forms, we can write both sides of that integration instead of pointing at a plugin and hoping.
We help you choose between Salesforce, Zoho and Bitrix24 on seat cost, process complexity and how much admin time you can spare. Then we configure pipelines, stages, roles, permissions and record layouts so the first week in the system isn't a fight.
Custom objects and fields, validation rules, lead assignment, escalation and approval steps, quote and invoice templates. Built with Salesforce Flow, Zoho Deluge or Bitrix24's own automation rather than bolt-on scripts nobody can maintain later.
Two-way sync between the CRM and the tools that hold the money and the work — billing, ERP, support inbox, website forms, Stripe. Where an off-the-shelf connector won't do the job, we write and host the middleware ourselves.
Years of spreadsheets, old CRM exports and duplicate contacts turned into one clean structure. We map the fields, run a dry import for you to check, then run the real one with a rollback plan agreed in advance.
Pipeline by stage, per-rep activity, conversion, ageing deals and revenue against target. Native CRM dashboards where they're enough, and a separate reporting view when the numbers genuinely live in more than one system.
When the CRM's own screens are wrong for a customer, partner or field team, we build a focused React or Laravel front-end that reads and writes through the CRM API. One source of truth, a UI people will actually use.
A few working sessions with the people who actually sell and deliver. We write down the stages, the handoffs, the fields you truly need and the reports leadership asks for, then agree the scope in writing so there are no surprises later.
The configuration is built in a sandbox or trial account and demoed to you weekly with your own field names on screen. Changing your mind at this stage costs almost nothing, which is precisely why we show you early and often.
Integrations go in, data is imported as a dry run for you to inspect, and our two QA engineers work through every flow — lead to deal to invoice — before anyone depends on it. Problems are cheaper to find here than on day one.
Short recorded walkthroughs per role, written admin notes, and credentials plus repositories transferred into your name. We stay close during the first weeks while people settle in, then move to whatever support arrangement suits you.
Send over the spreadsheets, the shared inbox rules, and whatever CRM someone already bought. We'll map what your pipeline actually looks like today and which platform fits it without a rebuild.